Overview

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. ITIL® Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: • ITIL fundamentals • The service lifecycle • Service strategy • Service design • Service transition • Service operation • Continual service improvement • ITSM in the real world CD ICON Electronic content includes: • Complete practice exams • Videos from the author • PDF copy of the book

Full Product Details

Author:   Jim Davies ,  Davies
Publisher:   McGraw-Hill Education - Europe
Imprint:   McGraw-Hill Inc.,US
Dimensions:   Width: 20.80cm , Height: 1.50cm , Length: 23.10cm
Weight:   0.472kg
ISBN:  

9780071841603

ISBN 10:   0071841601
Pages:   450
Publication Date:   16 August 2016
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock  
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.

Table of Contents

Chapter 1: ITIL Fundamentals Chapter 2: The Service Lifecycle Chapter 3: Service Strategy Chapter 4: Service Design Chapter 5: Service Transition Chapter 6: Service Operation Chapter 7: Continual Service Improvement Chapter 8: ITSM in the Real World Case Studies Appendix A: Implementation Overview Appendix B: ITSM Qualifications Structure Appendix C: Buzz Phrase Generator Appendix D: About the CD/Download Quick Review Guide Glossary

Reviews

Author Information

Jim Davies, ITIL Expert, ISO/IEC 20000 Consultant, Distinguished Professional in IT Service Management at the priSM Institute, member of the itSMF UK, is the Director of ServiceSense Ltd, an ITSM consulting business. He is an ITIL-certified trainer with more than 40 years of experience in the management and development of computer systems and their supporting services covering military, government, and commercial areas. Awarded itSMF UK 2013 Trainer of the Year, Jim Davies has helped more than 1,200 candidates towards achieving their ITIL foundation certification with a 98% pass rate. He served as an IT-specialist logistics officer in the Royal Air Force for over 27 years, leaving in the rank of Squadron Leader.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions