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OverviewThe most authoritative guide to preparing for the ITIL (R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL (R) Licensed Product. Full Product DetailsAuthor: Tony Gannon , Steve Mann , Nigel Mear , Steve MannPublisher: BCS Learning & Development Limited Imprint: BCS, The Chartered Institute for IT Dimensions: Width: 17.20cm , Height: 1.20cm , Length: 24.60cm Weight: 0.194kg ISBN: 9781906124182ISBN 10: 1906124183 Pages: 100 Publication Date: 01 October 2009 Audience: Professional and scholarly , Professional & Vocational Replaced By: 9781780171142 Format: Paperback Publisher's Status: Out of Print Availability: Out of print, replaced by POD  We will order this item for you from a manufatured on demand supplier. Table of ContentsReviewsAuthor InformationThe authors have 80 years combined experience of IT Service Management. Steve Mann is chair of the ISEB ITIL Foundation Question Examination Board. Nigel Mear is an accredited ITIL trainer, ISEB examiner, and an accomplished ITSM consultant. Tony Gannon is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Tab Content 6Author Website:Countries AvailableAll regions |
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