Overview

IT Essentials v8 Companion Guide supports the Cisco Networking Academy IT Essentials Version 8 course. The course is designed for Cisco Networking Academy students who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to safely and securely troubleshoot hardware and software issues. The features of the Companion Guide are designed to help you study and succeed in this course: Chapter objectives—Review core concepts by answering the focus questions listed at the beginning of each chapter. Key terms—Refer to the updated lists of networking vocabulary introduced and turn to the highlighted terms in context. Course section numbering—Follow along with the course heading numbers to easily jump online to complete labs, activities, and quizzes referred to within the text. Check Your Understanding Questions and Answer Key—Evaluate your readiness with the updated end-of-chapter questions that match the style of questions you see on the online course quizzes.

Full Product Details

Author:   Cisco Networking Academy
Publisher:   Pearson Education (US)
Imprint:   Cisco Press
Dimensions:   Width: 20.50cm , Height: 1.20cm , Length: 23.20cm
Weight:   1.823kg
ISBN:  

9780138166106

ISBN 10:   0138166102
Pages:   1136
Publication Date:   20 November 2023
Audience:   College/higher education ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

Introduction xxxiii Chapter 1 Introduction to Personal Computer Hardware 1 Objectives 1 Key Terms 1 Introduction to Personal Computers (1.0) 5 Personal Computer Safety (1.1) 5 What Is in a Computer? (1.1.1) 5 Electrical and ESD Safety (1.1.2) 6 PC Components (1.2) 7 Case and Power Supplies (1.2.1) 7 Motherboards (1.2.2) 13 CPUs and Cooling Systems (1.2.3) 18 Memory (1.2.4) 20 Adapter Cards and Expansion Slots (1.2.5) 27 Hard Disk Drives and SSDs (1.2.6) 31 Optical Storage Devices (1.2.7) 35 Ports, Cables, and Adapters (1.2.8) 37 Input Devices (1.2.9) 46 Output Devices (1.2.10) 54 Computer Disassembly (1.3) 58 The Technician's Toolkit (1.3.1) 58 Computer Disassembly (1.3.2) 58 Summary (1.4) 60 Practice 60 Check Your Understanding Questions 61 Chapter 2 PC Assembly 65 Objectives 65 Key Terms 65 Introduction to PC Assembly (2.0) 67 Assemble the Computer (2.1) 67 General and Fire Safety (2.1.1) 67 Open the Case and Connect the Power Supply (2.1.2) 68 Install the Motherboard Components (2.1.3) 71 Install Internal Drives (2.1.4) 75 Install the Adapter Cards (2.1.5) 80 Select Additional Storage (2.1.6) 87 Install the Cables (2.1.7) 90 Summary (2.2) 95 Practice 96 Check Your Understanding Questions 96 Chapter 3 Advanced Computer Hardware 101 Objectives 101 Key Terms 101 Introduction to Advanced Computer Hardware (3.0) 104 Boot the Computer (3.1) 104 POST, BIOS, CMOS, and UEFI (3.1.1) 105 BIOS/UEFI Configuration (3.1.2) 110 Electrical Power (3.2) 113 Wattage and Voltage (3.2.1) 113 Power Fluctuation and Protection (3.2.2) 115 Advanced Computer Functionality (3.3) 117 CPU Architectures and Operation (3.3.1) 117 RAID (3.3.2) 122 Ports, Connectors, and Cables (3.3.3) 125 Monitors (3.3.4) 142 Computer Configuration (3.4) 146 Upgrade Computer Hardware (3.4.1) 147 Protecting the Environment (3.5) 152 Safe Disposal of Equipment and Supplies (3.5.1) 153 Summary (3.6) 155 Practice 156 Check Your Understanding Questions 156 Chapter 4 Preventive Maintenance and Troubleshooting 161 Objectives 161 Key Terms 161 Introduction (4.0) 162 Preventive Maintenance (4.1) 162 PC Preventive Maintenance Overview (4.1.1) 162 Troubleshooting Process (4.2) 165 Troubleshooting Process Steps (4.2.1) 165 Common Problems and Solutions for PCs (4.2.2) 174 Apply Troubleshooting Process to Computer Components and Peripherals (4.2.3) 182 Summary (4.3) 186 Practice 186 Check Your Understanding Questions 186 Chapter 5 Networking Concepts 191 Objectives 191 Key Terms 191 Introduction (5.0) 194 Network Components and Types (5.1) 194 Types of Networks (5.1.1) 194 Internet Connection Types (5.1.2) 202 Networking Protocols, Standards, and Services (5.2) 208 Transport Layer Protocols (5.2.1) 208 Application Port Numbers (5.2.2) 213 Wireless Protocols (5.2.3) 217 Network Services (5.2.4) 222 Network Devices (5.3) 233 Basic Network Devices (5.3.1) 233 Security Devices (5.3.2) 239 Other Network Devices (5.3.3) 244 Network Cables (5.4) 248 Network Tools (5.4.1) 248 Copper Cables and Connectors (5.4.2) 253 Fiber Cables and Connectors (5.4.3) 259 Summary (5.5) 265 Practice 266 Check Your Understanding Questions 266 Chapter 6 Applied Networking 271 Objectives 271 Key Terms 271 Introduction (6.0) 273 Device to Network Connection (6.1) 273 Network Addressing (6.1.1) 273 Configure a NIC (6.1.2) 290 Configure a Wired and Wireless Network (6.1.3) 296 Firewall Settings (6.1.4) 309 IoT Device Configuration (6.1.5) 317 The Basic Networking Troubleshooting Process (6.2) 319 Applying the Troubleshooting Process to Networking (6.2.1) 319 Network Problems and Solutions (6.2.2) 323 Summary (6.3) 328 Practice 328 Packet Tracer Activities 329 Check Your Understanding Questions 329 Chapter 7 Laptops and Other Mobile Devices 333 Objectives 333 Key Terms 333 Introduction (7.0) 336 Characteristics of Laptops and Other Mobile Devices (7.1) 336 Mobile Device Overview (7.1.1) 337 Laptop Components (7.1.2) 344 Laptop Display Components (7.1.3) 349 Laptop Configuration (7.2) 353 Power Settings Configuration (7.2.1) 353 Wireless Configuration (7.2.2) 355 Laptop Hardware and Component Installation and Configuration (7.3) 359 Expansion Slots (7.3.1) 359 Replacing Laptop Components (7.3.2) 365 Other Mobile Device Hardware Overview (7.4) 369 Other Mobile Device Hardware (7.4.1) 369 Specialty Mobile Devices (7.4.2) 373 Network Connectivity and Email (7.5) 377 Wireless and Cellular Data Networks (7.5.1) 377 Bluetooth (7.5.2) 383 Configuring Email (7.5.3) 387 Mobile Device Synchronization (7.5.4) 392 Preventive Maintenance for Laptops and Other Mobile Devices (7.6) 397 Scheduled Maintenance for Laptops and Other Mobile Devices (7.6.1) 397 Basic Troubleshooting Process for Laptops and Other Mobile Devices (7.7) 400 Applying the Troubleshooting Process to Laptops and Other Mobile Devices (7.7.1) 400 Common Problems and Solutions for Laptops and Other Mobile Devices (7.7.2) 404 Summary (7.8) 410 Practice 411 Check Your Understanding Questions 411 Chapter 8 Printers 415 Objectives 415 Key Terms 415 Introduction (8.0) 417 Common Printer Features (8.1) 417 Characteristics and Capabilities (8.1.1) 417 Printer Connections (8.1.2) 421 Printer Type Comparison (8.2) 425 Inkjet Printers (8.2.1) 425 Laser Printers (8.2.2) 431 Laser Printing Process (8.2.3) 435 Thermal Printers and Impact Printers (8.2.4) 442 Virtual Printers (8.2.5) 444 3D Printers (8.2.6) 446 Installing and Configuring Printers (8.3) 450 Installing and Updating a Printer (8.3.1) 450 Configuring Options and Default Settings (8.3.2) 452 Optimizing Printer Performance (8.3.3) 454 Sharing Printers (8.4) 456 Operating System Settings for Sharing Printers (8.4.1) 456 Print Servers (8.4.2) 459 Maintaining and Troubleshooting Printers (8.5) 462 Printer Preventive Maintenance (8.5.1) 462 Inkjet Printer Preventive Maintenance (8.5.2) 464 Laser Printer Preventive Maintenance (8.5.3) 464 Thermal Printer Preventive Maintenance (8.5.4) 465 Impact Printer Preventive Maintenance (8.5.5) 467 3D Printer Preventive Maintenance (8.5.6) 468 Applying the Troubleshooting Process to Printers (8.5.7) 469 Problems and Solutions (8.5.8) 472 Summary (8.6) 476 Practice 477 Check Your Understanding Questions 477 Chapter 9 Virtualization and Cloud Computing 481 Objectives 481 Key Terms 481 Introduction (9.0) 482 Virtualization (9.1) 482 Virtualization (9.1.1) 482 Client-Side Virtualization (9.1.2) 486 Cloud Computing (9.2) 491 Cloud Computing Applications (9.2.1) 491 Cloud Services (9.2.2) 492 Summary (9.3) 497 Practice 497 Check Your Understanding Questions 498 Chapter 10 Windows Installation 503 Objectives 503 Key Terms 503 Introduction (10.0) 505 Modern Operating Systems (10.1) 505 Operating System Features (10.1.1) 505 Customer Requirements for an Operating System (10.1.2) 510 Operating System Upgrades (10.1.3) 514 Disk Management (10.2) 518 Disk Management (10.2.1) 518 Install Windows (10.3) 524 Basic Windows Installation (10.3.1) 524 Custom Installation Options (10.3.2) 526 Windows Boot Sequence (10.3.3) 533 Summary (10.4) 537 Practice 537 Check Your Understanding Questions 538 Chapter 11 Windows Configuration 541 Objectives 541 Key Terms 542 Introduction (11.0) 547 Windows Desktop and File Explorer (11.1) 547 Comparing Windows Versions (11.1.1) 548 The Windows Desktop (11.1.2) 550 Windows Task Manager (11.1.3) 555 Windows File Explorer (11.1.4) 558 Configure Windows with Control Panels (11.2) 567 Control Panel Utilities (11.2.1) 568 User and Account Control Panel Items (11.2.2) 576 Network and Internet Control Panels (11.2.3) 580 Display Settings and Control Panel (11.2.4) 590 Power and System Control Panels (11.2.5) 593 Hardware and Sound Control Panels (11.2.6) 600 Clock, Region, and Language (11.2.7) 604 Programs and Features Control Panels (11.2.8) 609 Other Control Panels (11.2.9) 611 System Administration (11.3) 615 Administrative Tools (11.3.1) 615 System Utilities (11.3.2) 624 Disk Management (11.3.3) 632 Application Installation and Configuration (11.3.4) 640 Command-Line Tools (11.4) 649 Using Windows CLI (11.4.1) 649 File System CLI Commands (11.4.2) 655 Disk CLI Commands (11.4.3) 670 Task and System CLI Commands (11.4.4) 674 Other Useful CLI Commands (11.4.5) 679 Windows Networking (11.5) 683 Network Sharing and Mapping Drives (11.5.1) 683 Sharing Local Resources with Others (11.5.2) 688 Configure a Wired Network Connection (11.5.3) 691 Configure a Wireless Network Interface in Windows (11.5.4) 698 Remote Access Protocols (11.5.5) 699 Remote Desktop and Assistance (11.5.6) 701 Common Preventive Maintenance Techniques for Operating Systems (11.6) 702 OS Preventive Maintenance Plan (11.6.1) 702 Backup and Restore (11.6.2) 706 Basic Troubleshooting Process for Windows Operating Systems (11.7) 709 Applying Troubleshooting Process to Windows Operating Systems (11.7.1) 709 Common Problems and Solutions for Windows Operating Systems (11.7.2) 713 Advanced Troubleshooting for Windows Operating Systems (11.7.3) 718 Summary (11.8) 723 Practice 724 Check Your Understanding Questions 726 Chapter 12 Mobile, Linux, and macOS Operating Systems 731 Objectives 731 Key Terms 731 Introduction (12.0) 733 Mobile Operating Systems (12.1) 733 Android vs. iOS (12.1.1) 733 Mobile Touch Interface (12.1.2) 739 Common Mobile Device Features (12.1.3) 746 Methods for Securing Mobile Devices (12.2) 762 Passcode Locks (12.2.1) 763 Cloud-Enabled Services for Mobile Devices (12.2.2) 766 Software Security (12.2.3) 771 Linux and macOS Operating Systems (12.3) 775 Linux and macOS Tools and Features (12.3.1) 775 Linux and macOS Best Practices (12.3.2) 790 Basic CLI Commands (12.3.3) 795 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating Systems (12.4) 806 Applying the Troubleshooting Process to Mobile, Linux, and macOS Operating Systems (12.4.1) 806 Common Problems and Solutions for Other Operating Systems (12.4.2) 810 Summary (12.5) 818 Practice 818 Check Your Understanding Questions 819 Chapter 13 Security 823 Objectives 823 Key Terms 823 Introduction (13.0) 826 13.1 Security Threats (13.1) 826 Malware (13.1.1) 827 Preventing Malware (13.1.2) 832 Network Attacks (13.1.3) 837 Social Engineering Attacks (13.1.4) 842 Security Procedures (13.2) 846 Security Policy (13.2.1) 846 Protecting Physical Equipment (13.2.2) 847 Protecting Data (13.2.3) 854 Data Destruction (13.2.4) 860 Securing Windows Workstations (13.3) 862 Securing a Workstation (13.3.1) 862 Windows Local Security Policy (13.3.2) 868 Managing Users and Groups (13.3.3) 873 Windows Firewall (13.3.4) 881 Web Security (13.3.5) 889 Security Maintenance (13.3.6) 898 Wireless Security (13.4) 901 Configure Wireless Security (13.4.1) 901 Basic Troubleshooting Process for Security (13.5) 916 Applying the Troubleshooting Process to Security (13.5.1) 916 Common Problems and Solutions for Security (13.5.2) 920 Summary (13.6) 923 Practice 924 Packet Tracer Activity 925 Check Your Understanding Questions 925 Chapter 14 The IT Professional 929 Objectives 929 Key Terms 929 Introduction (14.0) 932 Communication Skills and the IT Professional (14.1) 932 Communication Skills, Troubleshooting, and Professional Behavior (14.1.1) 932 Working with a Customer (14.1.2) 934 Professional Behavior (14.1.3) 936 The Customer Call (14.1.4) 939 Operational Procedures (14.2) 941 Documentation (14.2.1) 942 Change Management (14.2.2) 948 Disaster Prevention and Recovery (14.2.3) 951 Ethical and Legal Considerations (14.3) 955 Ethical and Legal Considerations in the IT Profession (14.3.1) 955 Legal Procedures Overview (14.3.2) 960 Call Center Technicians (14.4) 964 Call Centers, Level One and Level Two Technicians (14.4.1) 964 Basic Scripting and the IT Professional (14.4.2) 969 Summary (14.5) 978 Practice 979 Check Your Understanding Questions 979 Appendix A Answers to “Check Your Understanding” Questions 985 Glossary 1007 9780138166106 TOC 6/14/2023

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Cisco Networking Academy is an innovative Cisco education initiative that delivers information and communication technology skills to improve career and economic opportunities around the world. The Academy provides online courses, interactive tools, and lab activities to prepare individuals for information technology and networking careers in virtually every industry. 

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