Overview

"Is there an upswing or are librarians just more sensitized? How do libraries meet these demands? From the perspective of a working director, this thoroughly updated and revised edition (""a must for a 1 sizes and types of libraries"" - Library Journal) is a commonsense guide to setting fair and appropriate behavior rules and training staff in how to implement them evenhandedly and with reasonably good humor. Policies for exhibit and meeting room use; issues surrounding street people, the mentally ill, and substance abusers, sexual deviancy and parental child abuse in the library; community censorship; confidentiality of library records; general security; and unaccompanied children, including protecting them and seeing to their emergency medical needs."

Full Product Details

Author:   Anne M. Turner
Publisher:   McFarland & Co Inc
Imprint:   McFarland & Co Inc
Edition:   2nd Revised edition
Dimensions:   Width: 17.10cm , Height: 1.30cm , Length: 24.80cm
Weight:   0.363kg
ISBN:  

9780786418879

ISBN 10:   0786418877
Pages:   200
Publication Date:   31 May 2004
Recommended Age:   From 18 years
Audience:   General/trade ,  Professional and scholarly ,  College/higher education ,  General ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock  
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Table of Contents

Table of Contents Foreword to the Second Edition (Gordon Conable)      Preface      PART I: WRITING GOOD RULES 1. Making Behavior Rules      PART II: PROBLEMS THAT PLAGUE US 2. Street People, the Mentally Disabled, Substance Abusers, and Other Symbols of Our Times      3. Dealing with Angry People      4. The Nasty Behaviors: Sexual Deviancy, Parental Child Abuse, and Sexual Harassment      5. “It’s Free and It’s Safe”—Handling Problems with Unattended Children      6. Censorship: Wizards, Sex, and Killing Animals      7. E-Mail, Chat Rooms and Websites: Internet Use in the Library      PART III: PRACTICAL ADVICE 8. Securing Our Buildings      9. Writing Good Manuals      10. Training Staff      Notes      APPENDICES A. The Library Bill of Rights      B. Guidelines for the Development of Policies and Procedures Regarding User Behavior and Library Usage      C. Sample Procedures and Policies      Index     

Reviews

practical...useful --<i>Booklist</i>; order this book immediately...interesting...entertaining and educational...outstanding...timely and useful--a must for all sizes and types of libraries --<i>Library Journal</i>; good...recommended --<i>Public Libraries</i>; Turner has revised and updated this classic guidebook that provides creative and sensible ways for handling sticky situations in public libraries --<i>SRRT Newletter</i>; highly recommended --<i>Public Services Quarterly</i>; well written...engaging...very helpful and timely --<i>Reference Quarterly.</i>

“practical...useful”—Booklist; “order this book immediately...interesting...entertaining and educational...outstanding...timely and useful—a must for all sizes and types of libraries”—Library Journal; “good...recommended”—Public Libraries; “Turner has revised and updated this classic guidebook that provides creative and sensible ways for handling sticky situations in public libraries”—SRRT Newletter; “highly recommended”—Public Services Quarterly; “well written...engaging...very helpful and timely”—Reference Quarterly.

Author Information

Anne M. Turner, director of the Santa Cruz City-County Library System, lives in San Francisco, California.

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