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OverviewCONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard:the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation Languages available: English, German, Spanish,, Dutch, Japanese Full Product DetailsAuthor: Leo van SelmPublisher: Van Haren Publishing BV Imprint: Van Haren Publishing BV ISBN: 9789087532932ISBN 10: 9087532938 Pages: 262 Publication Date: 01 February 2009 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Out of Print Availability: In Print  Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock. Language: Spanish Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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