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9781032879659

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This is an in-depth and well written treatise on how quality has evolved over the past 50 years and looks at where we should be moving to in the coming future. While the target audience of this textbook is primarily the quality assurance student; professionals in Operations, Engineering and Business Management would be well served to read this book. As you read, it is highly recommended that you take a deep dive into your company’s quality management system, the lessons learned from the author and ask how these can be applied to help you grow as a Quality Professional and how you can help your business grow into a leader in your industry. -Review by Steven Garner, Retired Director of Quality and Safety at Sierra Nevada Corp.

Author Information

With a perspective cultivated from having worked with more than 700 companies in his 50+ year career, Tom Taormina brings a unique talent for precision problem diagnosis, strategic thinking, and effective written and verbal communication skills to his work as a quality consultant, trainer, expert witness, and liability avoidance expert. Tom was a member of the team at Mission Control in Houston during the Apollo 13 disaster and recovery. His experiences during his 14 years at NASA formed the foundation for his ability to rapidly analyze problems and diagnose solutions.

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