Overview

"For many librarians, the meaning of the word """"reference"""" is changing so rapidly in this Information Age that the subject has become unsettling. With so much questionable information out there, and so many avenues to it, who will point the public to the information truly worth having? How are the approaches to and principles of reference work changing from past to present and future? How do librarians take hold of the reins? Joseph Janes, founder of the Internet Public Library, offers this practical guide. The text is a mix of Janes's provocative arguments and hands-on advice to answer questions such as: what is the optimal mix of desk/phone/e-mail/chat? What kind of resource for what kind of user? What software for what purpose? What values to hold on to and what habits to break? Janes seeks to identify user needs and choose the best reference approaches for seeing that those needs are met. The work features salient considerations, pointers and encouragement."

Full Product Details

Author:   Joseph Janes
Publisher:   Neal-Schuman Publishers Inc
Imprint:   Neal-Schuman Publishers Inc
Dimensions:   Width: 15.20cm , Height: 1.30cm , Length: 22.90cm
Weight:   0.386kg
ISBN:  

9781555704292

ISBN 10:   1555704298
Pages:   250
Publication Date:   30 April 2003
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Awaiting stock  
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Takes the reader on a guided tour of the changes and challenges in current reference service....A good mix of thoughtful speculation and practical advice.

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