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OverviewProvides the essential skills required for effective facilities management Facilities Management (FM) plays a vital role in ensuring the smooth operation of workplaces, balancing strategic goals with day-to-day operational needs. Introduction to Facilities Management is a structured and comprehensive introduction to the key functions of FM, equipping professionals with the foundational skills necessary to excel in this evolving field. Covering a wide range of essential topics, this comprehensive guide enables readers to understand the diverse responsibilities of FM and apply practical knowledge to workplace challenges. Introduction to Facilities Management is designed for those new to the industry, offering a clear and practical exploration of FM’s core principles and functions. It bridges the gap between theory and practice by incorporating real-world scenarios and examples, helping learners develop the confidence to tackle operational challenges. By covering key areas such as workplace safety, resource management, and service coordination, the highly experienced authors provide a solid foundation for those pursuing professional qualifications, including the IWFM Level 3 Mandatory Units. Written for professionals aiming to enhance their skills and contribute to workplace efficiency and organisational success, Introduction to Facilities Management: Covers all key operational aspects of FM, making it an ideal study companion for certification Offers a step-by-step approach to developing essential FM skills to ensure workplace efficiency and operational success Highlights the growing professionalisation of FM and its increasing influence on organisational effectiveness Supports career development by equipping readers with the foundational knowledge needed for advancement in FM roles With a focus on day-to-day operational effectiveness, Introduction to Facilities Management: Foundational Skills for Effective Workplace Operations is ideal for individuals working in Facilities Management at a junior level, as well as students pursuing industry qualifications. It is a valuable resource for those studying workplace operations, property management, and organisational efficiency in vocational training programs and professional development courses. Full Product DetailsAuthor: David Morris (The Xenon Group, UK) , Sue Morris (The Xenon Group, UK)Publisher: John Wiley & Sons Inc Imprint: John Wiley & Sons Inc Weight: 0.284kg ISBN: 9781394316045ISBN 10: 1394316046 Pages: 160 Publication Date: 02 October 2025 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Available To Order ![]() We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsIntroduction to Facilities Management Contents Page Part 1 Chapter 1……………..What is Facilities Management? Chapter 2…………….Facilities Management Support Services Chapter 3…………….Maintenance Strategies Chapter 4…………….Service Delivery Models Chapter 5……………..Management functions within FM Part 2 Chapter 1………………Clients, Customers, Stakeholders and Users Chapter 2………………The Interests of Different Stakeholder Groups Chapter 3………………Assessing Customer Needs and Customer Satisfaction Chapter 4………………Management Data for Monitoring Customer Satisfaction Chapter 5………………The Causes of Customer Dissatisfaction Chapter 6………………Resolving Customer Satisfaction Issues Chapter 7………………Customer Perception and Communication Part 3 Chapter 1……………….. What are specifications of Service? Chapter 2………………..Identifying Requirements and Drafting Specifications Chapter 3……………….Quotations, Tendering and Framework Agreements Chapter 4……………….Ensuring Integrity in the Procurement Process Chapter 5……………….Contracts and Contractual Arrangements Chapter 6……………..Different Types of Contract Chapter 7…………………Managing Contracts Chapter 8………………..Managing Poor Goods and Service DeliveryReviewsAuthor InformationDavid Morris is the Managing Director of The Xenon Group, where he oversees Facilities Management Consultancy, Training, and Recruitment. With extensive experience in FM strategy and operations, he is dedicated to advancing professional standards in the field. Sue Morris is the Training Director at The Xenon Group and a senior tutor for IWFM courses at Levels 3, 4, 5, and 6. She specialises in FM education and professional development, helping learners build the skills needed for success in the industry. Tab Content 6Author Website:Countries AvailableAll regions |