Overview

This textbook helps students understand the intricacies of human interaction and communication practices in a variety of interpersonal contexts. Authors Elizabeth E. Graham and Aimee E. Miller-Ott demonstrate how being a competent communicator is a universal value, even more so now with rapidly advancing technologies.

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Table of Contents

Reviews

""One thing I have noticed perusing through the chapters is how specific theory is expanded upon along with pertinent examples. [...] Authors did an excellent job. [The interpersonal competence thread throughout shows] a complete understanding of that term, and the process comes to life with the everyday examples surrounding that term/concept. It makes it more relatable. [...] [One of the features] I would emphasize is how the authors give explicit examples for the theories that are closely related to our everyday interactions with family/friends/colleagues - goes a step further in regard to making the information come to life."" Diana M. Cooley, Lone Starr College - North Harris ""I appreciate this text's approach to orienting the material around the theme of competency. Having a clear organizing principle running throughout the text gives students and instructors a 'hook' to hang specific concepts on, while showing the ways in which they converge into a coherent field of study and practice. I also like the integration of technology-related issues throughout the book, rather than sequestering them into an isolated 'Technology' chapter. [...] I loved the [pedagogical] features! They really helped to make the text more engaging and the content more vivid. [...] The competency approach is one that many IPC textbooks discuss in passing in the introduction chapter, and then discuss only sporadically throughout the remainder of the book. This book stands out in more explicitly organizing the material around the competency theme. The writing is strong, accurate, and up-to-date in a way that exceeds the majority of IPC textbooks out there today. It is also accessible and engaging without sacrificing scholarly rigor. It's clear the authors know their stuff! [...]This was one of the most enjoyable IPC texts I've read!"" Tim Worley, University of North Alabama ""This is a competency-based textbook that includes real-life examples and stories that students will find engaging. It includes a strong discussion of the research of John Gottman, which is big plus. It also emphasizes the rich theory-development and social scientific research in our discipline. I like the competency-based approach a lot. I like the ACE acronym which I think students will find easy to remember [and] helps them to understand that competence is more than just effectiveness (a con artist who successfully scams someone is not a competent communicator). I think our students would enjoy using this book. I think the student stories that are sprinkled throughout each chapter would help to keep our students engaged in the text. [...] [The chapters] were pretty much spot-on when it comes to the amount of information and detail that was presented. [...] I like the writing style. It is accessible and not overly-academic. There seemed to be a unified voice throughout. [...] With how ubiquitous technology is now, I think these [Technology boxes] will really resonate with students. I like the idea of having them spread throughout the book instead of having a separate chapter on the topic."" Jay Frasier, Lane Community College ""[The focus on competency is] a novel approach that makes intuitive sense for an interpersonal communication class. After all, the goal of an interpersonal communication cl

Author Information

Elizabeth E. Graham (Ph.D., Kent State University) is an emeritus professor of communication and former director to the School of Communication Studies at Kent State University. Aimee E. Miller-Ott (Ph.D., University of Nebraska-Lincoln) is a professor of communication and the director of the School of Communication at Illinois State University.

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