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OverviewFull Product DetailsAuthor: Rachel Bridgewater , Meryl Cole (Washington State University Vancouver, USA)Publisher: Woodhead Publishing Ltd Imprint: Chandos Publishing (Oxford) Ltd Dimensions: Width: 15.60cm , Height: 1.20cm , Length: 23.40cm Weight: 0.370kg ISBN: 9781843343578ISBN 10: 1843343576 Pages: 232 Publication Date: 31 January 2008 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsVirtual reference: An overview and brief history; IM Basics; Basic IM reference: Set-up and use; Conducting the IM reference interview; Managing patron expectations and staff attitudes; Evaluating/updating service; Taking your service to the next level: Widgets, enterprise IM and collaborative IM; Issues with IM reference; Promoting your IM reference service.ReviewsThe strength of the book lies in its accessibility and comprehensive nature., Library Management The strength of the book lies in its accessibility and comprehensive nature. -Library Management Author InformationRachel Bridgewater is the Reference Co-ordinator at Washington State University Vancouver. In addition to co-ordinating reference services, Rachel teaches, develops and supports web applications, and serves as the library's copyright expert. Rachel is also part-time faculty in Emporia State University's School of Library and Information Science. Rachel frequently speaks about technology topics at local, national, and international conferences. In her talks, Rachel often addresses the impact of emerging technologies on culture, learning, and teaching. Meryl B. Cole is a reference librarian at Washington State University Vancouver. Her background in international teaching and curriculum development fuels and informs her interest in teaching in today's increasingly wired world. A firm believer that libraries need to promote their services as any other organization does, Meryl draws upon on her extensive experience in corporate communications to market library services to the community at large. Tab Content 6Author Website:Countries AvailableAll regions |
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