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OverviewInformation technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services. Table of Contents Front Matter Semmary and Overview 1 Introduction and Impact of Information Technology at the Macroeconomic Level 2 Impacts of Information Technology at the Industry Level 3 Impacts of Information Technology at the Enterprise Level 4 Impacts of Information Technology at the Activity Level 5 Improving Decision Making About Information Technology 6 Information Technology in Services: Implications for Public Policy Appendixes A Selected Research on Economic and Strategic Impacts of Information Technology B Methods for Deriving Bureau of Economic Analysis Measures of Output C Methods for Deriving Bureau of Labor Statistics Measures of Productivity for Service Industries D How the Committee Conducted Its Study E List of Executives Interviewed Full Product DetailsAuthor: National Research Council , Computer Science and Telecommunications Board , Committee to Study the Impact of Information Technology on the Performance of Service ActivitiesPublisher: National Academies Press Imprint: National Academies Press Dimensions: Width: 15.20cm , Height: 2.50cm , Length: 22.90cm Weight: 0.454kg ISBN: 9780309048767ISBN 10: 0309048761 Pages: 288 Publication Date: 01 February 1994 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Out of stock  The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of Contents1 Front Matter; 2 Semmary and Overview; 3 1 Introduction and Impact of Information Technology at the Macroeconomic Level; 4 2 Impacts of Information Technology at the Industry Level; 5 3 Impacts of Information Technology at the Enterprise Level; 6 4 Impacts of Information Technology at the Activity Level; 7 5 Improving Decision Making About Information Technology; 8 6 Information Technology in Services: Implications for Public Policy; 9 Appendixes; 10 A Selected Research on Economic and Strategic Impacts of Information Technology; 11 B Methods for Deriving Bureau of Economic Analysis Measures of Output; 12 C Methods for Deriving Bureau of Labor Statistics Measures of Productivity for Service Industries; 13 D How the Committee Conducted Its Study; 14 E List of Executives InterviewedReviewsAuthor InformationCommittee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council Tab Content 6Author Website:Countries AvailableAll regions |
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