Overview

This textbook is designed to assist those new to quality improvement in healthcare and offers a blend of personal anecdotes and practical guidance to foster improvement in patient outcomes. It underscores the importance of optimizing healthcare delivery through continuous improvement processes within the healthcare industry.

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Author Information

Amy R. Campbell, Ph.D., RN, CPHQ, LSSBB is a healthcare quality expert, educator, and quality coach with over 25 years of nursing experience and 17 years specializing in quality and performance improvement. She has taught graduate-level courses in healthcare quality and safety and has supported emerging healthcare leaders through coaching programs focused on system thinking, improvement science, and leadership development. Her work spans clinical practice, academic instruction, and strategic consulting. She has expertise in Lean Six Sigma, evidence-based practice, and interprofessional collaboration coupled with a passion for empowering teams to drive sustainable, patient-centered change.

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