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OverviewWhy do top-down reforms to public services so often over-promise and under-deliver? Using five concepts from psychology, economics and organisational sociology, Thomas Elston addresses this pressing question of good governance. Focusing on the practical challenge of how to undertake better public management reforms, he questions the assumption that failure typically occurs because of poor reform implementation. Instead, he shows how reforms are often badly designed from the outset, being fashion-led, more focused more on fixing errors than exploiting opportunities and ignoring implicit costs of change. This concise, practically-orientated work employs diverse examples to propose ways to improve the design of public sector reform programmes — and the services that citizens receive. Full Product DetailsAuthor: Thomas Elston (University of Oxford)Publisher: Bristol University Press Imprint: Policy Press ISBN: 9781447360889ISBN 10: 1447360885 Pages: 172 Publication Date: 30 April 2024 Audience: Professional and scholarly , General/trade , Professional & Vocational , General Format: Hardback Publisher's Status: Active Availability: Manufactured on demand We will order this item for you from a manufactured on demand supplier. Table of ContentsReviewsAuthor InformationThomas Elston is Associate Professor of Public Administration in the Blavatnik School of Government at the University of Oxford. Tab Content 6Author Website:Countries AvailableAll regions |