Overview

Awarded third place in the 2021 AJN Book of the Year Awards in Professional Issues! Empowering, engaging, and retaining qualified nurses are critical healthcare priorities. Why? Nurse retention is directly correlated to healthcare outcomes, and nurse turnover has a negative, multidimensional effect on healthcare organizations. Turnover affects job satisfaction among clinical nurses, which leads to burnout, making it harder for them to provide safe patient care and achieve overall organizational initiatives. Further, the high costs associated with nurse turnover can have a huge impact on a hospital's or health system's profit margin. Improving Nurse Retention & Healthcare Outcomes will help clinical nurses understand how to elevate their practice as frontline care providers and give executives a new, strategic approach to nurse retention. Authors Judy Thomas and Mellisa Renter outline the IMPACT Program they created to stimulate empowerment and professional growth. In addition to explaining the program, how it works, and what it has achieved, this book provides an implementation path to make an immediate impact on nurse empowerment, engagement, and retention. Chapter 1 outlines the retention practices commonly used by most organizations. As you'll see, these practices are often nothing more than short-term fixes. They only see you through the immediate crisis, are quite costly, and offer little return on investment in terms of overall strategic initiatives. Chapter 2 discusses the key stakeholders and instrumental decision points in the creation of our program to improve nurse retention. Chapter 3 takes a high-level look at the structure of the IMPACT Model. Chapters 4-7 offer step-by-step details on each phase of the IMPACT Model. Chapter 8 describes the type of leadership commitment it takes to start and sustain a program of this magnitude. Chapter 9 explains how we obtained leadership buyin from the get-go to begin the process of developing a program and achieved broader organizational buy-in to sustain it once it was off the ground. Chapter 10 reveals outcomes from specific IMPACT Model projects completed by participating nurses as well as broader organizational gains associated with the IMPACT Model. Chapter 11 showcases the professional journey of clinical nurses as they navigate the program. You will gain a greater perspective on how the IMPACT Model empowers clinical nurses, who spend the majority of their time on the front lines. Appendix A: Includes our full Explanation of Activities forms. Appendix B: Offers full-page forms discussed earlier in the book

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9781646480463

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Reviews

The best part about the IMPACT Program is that it shifts the emphasis from a 'check-the-box' clinical advancement program to a retention initiative that empowers nurses to grow at the bedside while they improve care for their patients. Thomas and Renter have also captured the excitement and spirit that pervade Omaha Children's Hospital and Medical Center. An easy read offering insights and anecdotes that will resonate with nurses and leaders at all levels! Teresa (Terry) Anderson, EdD, MSN, NE-BC Chief Nursing Officer, Nobl Health Independent Nursing Excellence Consultant CEO and Co-Founder of Oculi Data, LLC

Author Information

"Judy Thomas, MSN, RN, NEA-BC, is the Service Line Director for the Hematology/Oncology & Infusion Center at Children's Hospital & Medical Center in Omaha, Nebraska. Previously, she held the position of Director of Professional Nursing Practice and Magnet(R) Program Director at Children's. Before joining Children's in 2015, she was the Pediatric Manager at the Nebraska Medical Center. In 2017, she received the Nursing Leadership Award and a DAISY Award. Thomas's academic career began as a BSN graduate in nursing. She then earned a master's degree in nursing leadership, for which she was awarded the Academic Excellence Award. During the course of her 25-year career, Thomas has served as a certified nursing assistant, a hospital-based RN, a home healthcare RN, a charge nurse, a manager, a director, and a nursing instructor. Thomas is Nurse Executive Advanced Board Certified (NEABC), a PROSI Certified Change Management Practitioner, a Fundamentals of Magnet certificate holder; and a trained Language of Caring educator. With her Gallup strengths of Relator, Developer, Strategic, Restorative, and Woo, she has a talent for leading teams through the journeys of engagement, retention, and recruitment and toward positive outcomes. You will never find Thomas eating anything that swims or a vegetable, as she truly prefers the kids' menu at any restaurant. Mellisa Renter, MSN, RN, CPN, is the Director of Professional Nursing Practice and Magnet(R) Program Director at Children's Hospital & Medical Center in Omaha, Nebraska. Previously, she served as a Clinical Education Specialist for the ambulatory specialty clinics at Children's. Renter graduated with a bachelor of science in nursing in 2008 and with a master's of science in nursing education in 2013. During her 12-year nursing career, Renter has held various roles in the ambulatory care setting as a direct patient care nurse. She has also worked in academia, teaching bachelor's-prepared nursing students. Most recently she served as a member of nursing leadership. Renter is the recipient of the 2019 March of Dimes Nurse of the Year Award in Pediatric Excellence. She is a PROSCI Certified Change Management Practitioner. In 2014 her article ""How Magnet(R) Designation Affects Nurse Retention: An Evidence-Based Research Project"" was published in the American Nurse Today journal. Renter's Gallup strengths of Futuristic, Discipline, Focus, Learner, and Significance have all guided her to success. Her passion to empower and engage nurses through professional development, create healthy work environments to thrive, and establish cross-continuum connectedness have been foundational elements of her career path. In her spare time, you will find Renter wearing a baseball cap and leggings, cheering on her beautiful children from the sidelines in one of their multiple sports year-round, or shopping at Target."

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