Overview

IMAC Playbook: Move, Add, Change Procedures from Ticket to Close in Data Centers is a comprehensive guide to the operational discipline behind every physical and logical change in mission-critical environments. It explores the full lifecycle of IMAC work-from request intake and scope clarification to validation, documentation, and closure-emphasizing precision, accountability, and repeatability. Through detailed chapters on procedures, risk control, quality assurance, automation, and vendor coordination, the book defines the professional standards that keep data centers consistent, auditable, and resilient. It is both a field reference for technicians and a governance manual for managers seeking flawless execution in complex infrastructure operations.

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