Overview

Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Listeners learn how to: - Tell the other person's story--the cornerstone of real engagement - Look from the outside in and see themselves as others do - Recognize the role systemic factors play--and transform a conflict into a shared challenge - Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes opposition into understanding and mere talk into real trust.

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9798200617012

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Wes Talbot has worked as a voice and character actor for more than twenty-five years. His corporate and commercial clients include Discover Card, MassMutual, and ServiceSpan, as well as numerous others. He also works as a voice announcer for WGBY Public Television for western New England. Donny Ebenstein is an international expert in negotiation, communication, and conflict resolution. His experience spans the spectrum from the Middle East to the US government and from individuals to large companies. He is partner at Consensus, a consultancy specializing in conflict resolution.

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