Overview

If you have been referred to mediation or mediation has been suggested to you, you may not be sure what to expect. No matter what kind of dispute you're dealing with, longtime mediator and mediation trainer Fred Jandt takes you step-by-step through the mediation process so you will know how to prepare, what to expect, and what to do to reach an agreement that satisfies your needs and objectives.

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Table of Contents

Reviews

""This book fills a critical gap in the ADR literature by addressing the single most important, but overlooked, constituency in the mediation process-the parties themselves. Mediator bookshelves are full of guides, handbooks, compilations of articles, and treatises written only for the mediation student or practitioner. If parties are to exercise self-determination, how can they be expected to make informed choices as to both process and substance on the basis of a brief mediators introduction at the very moment they are facing an unknown and often highly emotionally challenge? This book is a resource for any party to a mediation, from the unrepresented client in a Small Claims proceeding to the lawyered-up party in a major litigation. It seems apparent that knowledgeable parties foster true party self-determination in the mediation process. This book takes a giant step in providing that knowledge."" Richard Lutringer, A.B., J.D., M.C.L., Certified Commercial Mediator ""I have had the privilege of knowing Dr. Fred Jandt for many years, and during that time, I have gained invaluable insights from his deep expertise in conflict resolution, including mediation. Having taught the subject at the highest levels and served as a mediator, Dr. Jandt's understanding of the mediation process is unparalleled. As someone who has also taught courses on conflict resolution and mediation, and as a practicing mediator and arbitrator, I have seen firsthand how critical it is for participants to approach mediation with a clear understanding and an open mind. One of the most common challenges I have encountered during mediation-both as a party representative and a mediator-is the reluctance or aversion that many participants have toward the process, often making it more difficult to reach a successful and productive resolution. In this essential guide, Dr. Jandt addresses this reluctance head-on, offering practical insights and strategies for navigating mediation with confidence, and he does so in an easily relatable style with many of his own mediation stories. I highly recommend this book to anyone preparing to participate in a mediation or seeking to understand the process more fully."" Michael Whelan, J.D., Member, National Academy of Arbitrators, Federal Mediation and Conciliation Service Arbitration Roster, American Arbitration Association Labor Panel

Author Information

Fred E. Jandt is one of the first scholars to introduce the study of conflict to the communication discipline with his text Conflict Resolution through Communication. For decades, he has studied and taught courses in intercultural communication, conflict and communication, and mediation and dispute resolution. He is also the author of the bestselling textbook Conflict and Communication and the bestselling book Win-Win Negotiating, which has been translated into seven languages.

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