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OverviewFrom taking reservations and registering guests to providing excellent customer service, smooth front office operations are vital to the success of hotels, motels, and other lodging facilities. This complete book/CD--ROM package offers a practical, hands--on approach to the essential concepts and skills needed to navigate the front office with confidence. Full Product DetailsAuthor: Sheryl F. Kline , William SullivanPublisher: John Wiley and Sons Ltd Imprint: John Wiley & Sons Inc Dimensions: Width: 21.80cm , Height: 0.80cm , Length: 28.20cm Weight: 0.406kg ISBN: 9780471203315ISBN 10: 0471203319 Pages: 144 Publication Date: 15 April 2002 Audience: College/higher education , Professional and scholarly , Primary & secondary/elementary & high school , Undergraduate , Postgraduate, Research & Scholarly Format: Paperback Publisher's Status: Out of Stock Indefinitely Availability: Out of stock  Table of ContentsIntroduction.Getting Started.Reservations.Registration.Posting and Folio Management.Guest Services.Night Audit.ReviewsAuthor InformationSHERYL FRIED KLINE, PhD, is Assistant Professor in the Department of Hospitality and Tourism Management at Purdue University in West Lafayette, Indiana. WILLIAM SULLIVAN is Adjunct Professor in the School of Hospitality Management at Widener University in Chester, Pennsylvania, and Adjunct Lecturer in the School of Hotel, Restaurant, and Institutional Management at the University of Delaware. Tab Content 6Author Website:Countries AvailableAll regions |
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