Overview

The updated guide to running a successful hotel front office Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office. Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management.Useful features of this new edition include: * A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office * Commentaries from hotel front office managers, general managers, and other department managers * Articles on the international hotel workforce Opening dilemmas and their solutions are included in each chapter * Additional case studies for applying theory and developing problem-solving strategies Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.

Full Product Details

Author:   James A. Bardi
Publisher:   John Wiley and Sons Ltd
Imprint:   John Wiley & Sons Inc
Edition:   4th Revised edition
Dimensions:   Width: 19.70cm , Height: 3.00cm , Length: 23.90cm
Weight:   0.970kg
ISBN:  

9780471687108

ISBN 10:   0471687103
Pages:   480
Publication Date:   01 March 2006
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Stock Indefinitely
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

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Author Information

JAMES A. BARDI, EdD, CHA, is Assistant Professor and Director of the Associate Degree Program in Hotel, Restaurant, and Institutional Management at Penn State Berks in Reading, Pennsylvania.

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