Overview

Are you prospecting to similar customers like your past success industries or companies? Does the vendor start billing the customer only after successful user acceptance tests? How do manager and non manager employees rate the success of reengineering applications? How does your customer experience and customer success compare with your industry peers? Is there anything that successful omnichannel implementations / projects have in common? Should strategy play a role in helping to shape the external value proposition for talent? What do you see as the biggest success in the transfer of the financial management area? What personal characteristics do you feel are necessary for success in your chosen field? What role does your organizations customer support team play in assuring customer success? Where and how do you make your offerings available to your target customers and users? This Global Customer Success Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Global Customer Success challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Global Customer Success investments work better. This Global Customer Success All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Global Customer Success Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Global Customer Success maturity, this Self-Assessment will help you identify areas in which Global Customer Success improvements can be made. In using the questions you will be better able to: Diagnose Global Customer Success projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Global Customer Success and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Global Customer Success Scorecard, enabling you to develop a clear picture of which Global Customer Success areas need attention. Your purchase includes access to the Global Customer Success self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

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