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Full Product Details

Author:   Charmine E. J. Härtel ,  Neal M. Ashkanasy ,  Wilfred J. Zerbe
Publisher:   Emerald Publishing Limited
Imprint:   JAI Press Inc.
Volume:   3
Dimensions:   Width: 15.60cm , Height: 2.00cm , Length: 23.40cm
Weight:   0.650kg
ISBN:  

9780762314140

ISBN 10:   0762314141
Pages:   338
Publication Date:   01 July 2007
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Chapter 1 The End of Expressionism: A Conditional Approach to Bounded Emotionality in Organizations. Chapter 2 The Use, Overuse, and Misuse of Affect, Mood, and Emotion in Organizational Research. Chapter 3 Investigating the Emotional Basis of Charismatic Leadership: The Role of Leaders’ Positive Mood and Emotional Intelligence. Chapter 4 Team Emotion Recognition Accuracy and Team Performance. Chapter 5 Leveraging Emotions in Value Management of Brands and Products. Chapter 6 The Intentional Use of Service Recovery Strategies to Influence Consumer Emotion, Cognition and Behavior. Chapter 7 Leading with a Smile: The Influence of Managers’ Leadership Behavior on the Emotional Experience of Employees and Customers. Chapter 8 Emotion Management in Cross-Cultural Perspective: “Smile Training” in Japanese and North American Service Organizations. Chapter 9 Incorporation of Emotional Labor in the Demand–Control–Support Model: The Relation with Emotional Exhaustion and Personal Accomplishment in Nurses. Chapter 10 Building a Climate of Trust during Organizational Change: The Mediating Role of Justice Perceptions and Emotion. Chapter 11 Emotional Capital in Caring Work. Chapter 12 How ‘Bad Apples’ Spoil the Bunch: Faultlines, Emotional Levers, and Exclusion in the Workplace. About the Editors. List of Contributors. Overview: Functionality, Intentionality and Morality. About the Authors.

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