Front Office: Procedures, social skills, yield and management

Author:   P. Abbott ,  S. Lewry
Publisher:   Taylor & Francis Ltd
Edition:   2nd edition
ISBN:  

9780750642309


Pages:   212
Publication Date:   29 March 1999
Format:   Paperback
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Front Office: Procedures, social skills, yield and management


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Overview

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Full Product Details

Author:   P. Abbott ,  S. Lewry
Publisher:   Taylor & Francis Ltd
Imprint:   Butterworth-Heinemann Ltd
Edition:   2nd edition
Dimensions:   Width: 18.90cm , Height: 1.10cm , Length: 24.60cm
Weight:   0.400kg
ISBN:  

9780750642309


ISBN 10:   0750642300
Pages:   212
Publication Date:   29 March 1999
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   Out of stock   Availability explained
The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available.

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Peter Abbott, Sue Lewry

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