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OverviewDesigned for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Full Product DetailsAuthor: P. Abbott , S. LewryPublisher: Taylor & Francis Ltd Imprint: Butterworth-Heinemann Ltd Edition: 2nd edition Dimensions: Width: 18.90cm , Height: 1.10cm , Length: 24.60cm Weight: 0.400kg ISBN: 9780750642309ISBN 10: 0750642300 Pages: 218 Publication Date: 29 March 1999 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: Out of stock The supplier is temporarily out of stock of this item. It will be ordered for you on backorder and shipped when it becomes available. Table of ContentsReviewsAuthor InformationPeter Abbott, Sue Lewry Tab Content 6Author Website:Countries AvailableAll regions |