Front Office
Author:   P. Abbott ,  S. Lewry
Publisher:   Taylor & Francis Ltd
Edition:   2nd edition
ISBN:  

9781138130814


Pages:   218
Publication Date:   30 October 2015
Format:   Hardback
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Our Price $305.00 Quantity:  
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Front Office


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Full Product Details

Author:   P. Abbott ,  S. Lewry
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Edition:   2nd edition
Weight:   0.453kg
ISBN:  

9781138130814


ISBN 10:   1138130818
Pages:   218
Publication Date:   30 October 2015
Audience:   Professional and scholarly ,  College/higher education ,  Professional & Vocational ,  Tertiary & Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.

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Author Information

Peter Abbott, Sue Lewry

Tab Content 6

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Latest Reading Guide

NOV RG 20252

 

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