Overview

Deals with staff turnover, a major cost factor in the hospitality industry. Takes a common--sense approach to why people leave and what can be done about it. Treats such issues as rapport between staff and management, training, salary structure and wages, incentives, performance reviews and disciplinary procedures.

Full Product Details

Author:   Bill Marvin
Publisher:   John Wiley and Sons Ltd
Imprint:   John Wiley & Sons Inc
Dimensions:   Width: 16.30cm , Height: 1.90cm , Length: 23.90cm
Weight:   0.538kg
ISBN:  

9780471590774

ISBN 10:   0471590770
Pages:   216
Publication Date:   07 October 1994
Audience:   Professional and scholarly ,  General/trade ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Out of Stock Indefinitely
Availability:   Out of stock  

Table of Contents

PONDER THE PROBLEM. Understand Why Workers Leave. Think in Terms of Retention. RECOGNIZE THE ROOTS. Improve Your Understanding of People. Respect the Power of Climate. BUILDING THE BRIDGE. Get a Good Start. Put It in Writing. Eliminate Inequities. Create a Sense of Motion. Show Your Appreciation. Keep Everyone Informed. DEVELOP THE TEAM. Share the Power. Share the Wealth. Other Team--Building Tips. TAKE THE TEMPERATURE. Evaluate Your Retention Climate. Glossary. Resources for Retention. Index. Miscellaneous Blank Forms for Readera s Use.

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