Overview

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a 'home away from home' experience. But that would be possible only if everyone - from managers and supervisors to bellmen, servers, and housekeepers - was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation. Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.

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9781591842446

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?There's something different about a Four Seasons hotel. It's like gravity doesn't have the same effect there?the weight of the world lifts from your shoulders as soon as you walk in the door. I?ve often wondered how they do it. Now I know. It's an inspiring story.? ?Morgan Freeman ?I have a great deal of respect for Issy Sharp and Four Seasons. I stay at their hotels all the time. This book is a terrific read by one of the smartest men in any business.? ?Larry King ?Full disclosure: I am a rock-solid Four Seasons apostle. And now I know exactly why: perhaps to a more successful degree than any other mogul, Isadore Sharp has animated and applied the Golden Rule as business principle. This book will no doubt become a mandatory manual for hospitality professionals everywhere; but leaders of any business that has employees and competitors would be seriously remiss to miss out on Sharp's lovingly written memoir chronicling how he built the world's most innovative a

?There's something different about a Four Seasons hotel. It's like gravity doesn't have the same effect there?the weight of the world lifts from your shoulders as soon as you walk in the door. I?ve often wondered how they do it. Now I know. It's an inspiring story.? <br> ?Morgan Freeman <br> ?I have a great deal of respect for Issy Sharp and Four Seasons. I stay at their hotels all the time. This book is a terrific read by one of the smartest men in any business.? <br>?Larry King <br> ?Full disclosure: I am a rock-solid Four Seasons apostle. And now I know exactly why: perhaps to a more successful degree than any other mogul, Isadore Sharp has animated and applied the Golden Rule as business principle. This book will no doubt become a mandatory manual for hospitality professionals everywhere; but leaders of any business that has employees and competitors would be seriously remiss to miss out on Sharp's lovingly written memoir chronicling how he built the world's most innovative a

Author Information

Isadore Sharp is the founder, chairman, and CEO of Four Seasons Hotels, Inc. He opened the first Four Seasons in Toronto in 1961, and the company now operates eighty-two luxury hotels and resorts around the world, with more than forty additional properties under development. He and his wife, Rosalie, are prominent philanthropists. They divide their time between Toronto and Palm Springs, California.

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