Overview

How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service? Isadore Sharp answers these questions in his inspiring memoir. He started out in Toronto, the son of a modest builder from Poland, but ambition and fate rapidly took him beyond his father's three-man construction business. Sharp learned the hotel business by trial and error. His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Today, Four Seasons is widely recognized as the world leader in comfort and luxury-in fact, it sets the standard by which every luxury hotel is measured.

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9781591845645

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Reviews

There's something different about a Four Seasons hotel. It's like gravity doesn't have the same effect there--the weight of the world lifts from your shoulders as soon as you walk in the door. I've often wondered how they do it. Now I know. It's an inspiring story. <br> --Morgan Freeman <br> I have a great deal of respect for Issy Sharp and Four Seasons. I stay at their hotels all the time. This book is a terrific read by one of the smartest men in any business. <br>--Larry King <br> Full disclosure: I am a rock-solid Four Seasons apostle. And now I know exactly why: perhaps to a more successful degree than any other mogul, Isadore Sharp has animated and applied the Golden Rule as business principle. This book will no doubt become a mandatory manual for hospitality professionals everywhere; but leaders of any business that has employees and competitors would be seriously remiss to miss out on Sharp's lovingly written memoir chronicling how he built the world's most innovative and beloved collection of luxury hotels. How uplifting it is to see how a philosophy built on so much common sense so directly leads to such uncommon success! <br> --Danny Meyer, CEO of Union Square Hospitality Group and author of Setting the Table <br> Regardless of your business, regardless of your pricepoint, Four Seasons offers invaluable lessons for us all. <br> --Tom Peters, author of In Search of Excellence <br> Four Seasons truly sets the gold standard for excellence. He is an amazing guy! <br> --Donald Trump <br> The gripping yet breezily-told story of the man who transformed the hotel business, hospitality, and, in many ways, business itself. <br>--Don Tapscott, bestselling author of Grown Up Digital and Wikinomics <br> This isn't just another 'rags to riches' story but a story about a leader who embodies three essential qualities of exemplary leadership---trust, integrity and optimism--- how he leveraged those values to create quality at the Four Seas

There's something different about a Four Seasons hotel. It's like gravity doesn't have the same effect there--the weight of the world lifts from your shoulders as soon as you walk in the door. I've often wondered how they do it. Now I know. It's an inspiring story. --Morgan Freeman I have a great deal of respect for Issy Sharp and Four Seasons. I stay at their hotels all the time. This book is a terrific read by one of the smartest men in any business. --Larry King Full disclosure: I am a rock-solid Four Seasons apostle. And now I know exactly why: perhaps to a more successful degree than any other mogul, Isadore Sharp has animated and applied the Golden Rule as business principle. This book will no doubt become a mandatory manual for hospitality professionals everywhere; but leaders of any business that has employees and competitors would be seriously remiss to miss out on Sharp's lovingly written memoir chronicling how he built the world's most innovative and beloved collection of luxury hotels. How uplifting it is to see how a philosophy built on so much common sense so directly leads to such uncommon success! --Danny Meyer, CEO of Union Square Hospitality Group and author of Setting the Table Regardless of your business, regardless of your pricepoint, Four Seasons offers invaluable lessons for us all. --Tom Peters, author of In Search of Excellence Four Seasons truly sets the gold standard for excellence. He is an amazing guy! --Donald Trump The gripping yet breezily-told story of the man who transformed the hotel business, hospitality, and, in many ways, business itself. --Don Tapscott, bestselling author of Grown Up Digital and Wikinomics This isn't just another 'rags to riches' story but a story about a leader who embodies three essential qualities of exemplary leadership---trust, integrity and optimism--- how he leveraged those values to create quality at the Four Seas

Author Information

Isadore Sharp is the founder, chairman, and CEO of Four Seasons Hotels, Inc. He opened the first Four Seasons in Toronto in 1961, and the company now operates eighty-two luxury hotels and resorts around the world, with more than forty additional properties under development. He and his wife, Rosalie, are prominent philanthropists. They divide their time between Toronto and Palm Springs, California.

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