Overview

Fostering a Civil Workplace: Strategies for Personal and Organizational Success provides research-based solutions to promote a positive work environment. Focusing on internal dynamics, it explores aspects of communication, interpersonal interactions, management techniques, and organizational culture and oversight. While some work environments are productive and positive, many are not, with employees experiencing incivility, bullying, intimidation, and harassment. Recent developments, such as a shift towards home and hybrid working, can also contribute to this. This book promotes workplace civility in dysfunctional work environments by offering solutions, focusing on playing to personal strengths, which can be utilized by individuals, leaders, and the larger organization. Methods for improvement begin with individual interactions, such as handling a dispute or a difficult co-worker, and extend to online, interdepartmental, and organizational levels, examining ways to improve communication. Suggestions are offered for improving work connections and building empathetic relationships within teams and between departments to foster a civil and productive environment, through sharing, bonding, and encouraging coworkers. A review of positive impacts made possible by effective leadership includes concepts such as trust, authenticity, and adaptability, alongside guidance on navigating conflicts between employees, and an exploration of challenges experienced in middle management. Ideas regarding organizational culture and employer support include promoting active learning, wellness, and training opportunities, with strategies for employee development, and advice on code of conduct policies. Providing an accessible overview of solutions for workplace incivility to foster a more positive and dynamic workplace for all, this book will appeal to leaders and managers looking to create better workplaces, students of leadership and management, and employees struggling with toxic work situations.

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9781032962368

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Author Information

Jo Henry is a librarian at Horry-Georgetown Technical College, USA. She holds an MLS from the University of North Carolina Greensboro, USA, and an MPA from Georgia Southern University, USA. In addition to conference and workshop presentations, she has co-authored several books and journal articles in the field of library science. Her interest and research in workplace dysfunction began in 2016. Richard Moniz has over 30 years of experience in library services and holds advanced degrees in history, library science, and higher education administration. He has been the Director of Library Services at Horry-Georgetown Technical College, USA, since 2018 and previously held similar roles at Johnson & Wales University, USA. Dr. Moniz has taught undergraduate and graduate courses at various institutions and published extensively, including authoring and co-authoring several books on management and collaboration in organizations. He has also served on a variety of non-profit boards and held leadership positions for a variety of local, state, and national library associations.

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