Overview

Flipping Success is a practical leadership guide forged on the front lines of one of the world's most demanding industries: hospitality. Written by hospitality leader and leadership mentor Billy Innes-Drewery, this book distils more than a decade of real-world experience leading teams under pressure into four timeless principles that determine whether leaders - and businesses - survive or fail: Standards, Time, Perseverance, and Passion. Rather than theory or trends, Flipping Success focuses on what actually works when expectations are high, margins are tight, and people are under constant pressure. Through clear frameworks, frontline insights, and hard-earned lessons, Billy shows how great leadership is built in the small, disciplined actions repeated every day - not in moments of inspiration alone. This book is written for leaders who operate, not observe. For managers, supervisors, and business owners responsible for people, performance, and culture, Flipping Success offers practical guidance on: Setting and enforcing standards without micromanaging Leading calmly and decisively under pressure Building resilient teams that perform consistently Turning adversity into growth rather than burnout Creating cultures where pride, discipline, and purpose thrive At its core, Flipping Success is about leadership that lasts - leadership grounded in service, integrity, and responsibility. It challenges readers to move beyond titles and embrace the privilege of leading others well. Whether you're a café owner, manager, franchise operator, or team leader, Flipping Success provides a clear, grounded roadmap to building strong teams, resilient cultures, and sustainable success - even when the pressure is on.

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