Overview

Exploring New Frontiers, Navigating the Evolving Digital Landscape is about how the postal, parcel and logistics industry, as a business ecosystem, is evolving in response to the many challenges and opportunities it faces. Entering the 2020s the world is facing many global challenges. Some are unexpected and unplanned, such as the coronavirus pandemic, others like climate change and environmental sustainability are not new or unexpected but are increasingly becoming recognised more clearly and the need for collective global action felt more acutely.

Full Product Details

Author:   Derek Osborn
Publisher:   Libri Publishing
Imprint:   Libri Publishing
ISBN:  

9781911450771

ISBN 10:   1911450778
Pages:   200
Publication Date:   06 August 2021
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

CONTENTS ACKNOWLEDGEMENTS THE EDITOR INTRODUCTION Derek Osborn SECTION 1: Exploring New Directions and Evolving Technologies STRATEGIC DIRECTIONS WHAT DOES THE FUTURE BRING FOR POSTS IN A POST-COVID WORLD? Holger Winklbauer THE COVID-19 CRISIS HAS BROKEN DOWN THE BARRIERS BETWEEN DIGITAL AND POSTAL Stijn Braes, Pierre-Yves Charles and Jack Hamande BOUNDARYLESS POSSIBILITIES FOR POSTS Wayne Haubner DRIVING FORCE – THE ‘DNA’ OF STRATEGY John Acton POSTAL FINANCIAL SERVICES IN TIMES OF CONTINUOUS (DIGITAL) DISRUPTION Michel Stuijt ROLLING BACK THE FRONTIERS WITH EVOLVING TECHNOLOGIES FIRST PAST THE POST Richard Hagen QUANTUM COMPUTING João Melo ADVANCES IN PARCEL OPERATIONS BY UTILISING AI Dr Thomas Bayer THE POWER OF AI FOR INTELLIGENT ROBOTIC SYSTEMS IN POSTAL AUTOMATION Stefan Berndt AUTOMATED VEHICLES RESHAPING THE LOGISTICS INDUSTRY IN 2021 Dr Eva Savelsberg, Markus Sekula and Matthew Wittemeier SECTION 2: Navigating the New Digital Landscape DIGITAL TRANSFORMATION PROVIDING A BETTER EXPERIENCE FOR CUSTOMERS DELIVERY INTELLIGENCE AT THE SERVICE OF A BETTER NORMAL José Ansón THE DIGITAL JOURNEY FOR POSTAL OUTLETS AND CUSTOMER TOUCHPOINTS Erwin Lenhardt POSTAL SECTOR AT THE CROSSROADS – AN INTEGRATED APPROACH IS IMPERATIVE Padmagandha Mishra DIGITAL TRANSFORMATION OF JORDAN POST Suhair Wraikat THE BENEFITS OF INTEGRATING DIGITAL TECHNOLOGY FOR SHIPPING AND LOGISTICS Santosh Gopal E-COMMERCE LOGISTICS ECOSYSTEM IN A DIGITAL WORLD NUMBERS GAME – THE DIGITAL IMPERATIVE Anders Lildballe FULFILMENT CENTRES AND THEIR PIVOTAL ROLE IN LOGISTICS Jacob Johnsen BUILD IT AND WILL THEY COME? Tom Forbes and Alex Johnston-Smith SECTION 3: Exploring New Frontiers of Business Sustainability MORE SUSTAINABLE BUSINESS GREEN POSTAL PRODUCTS – CAN THEY BENEFIT POSTAL OPERATORS AND CONSUMERS? Jean-Philippe Ducasse HOW TO STOP THE USO FROM BECOMING AN ACHILLES’ HEEL Mike Richmond and Ethan Morgan HOW TO ADAPT TO THE ‘VUCA TIMES’ – MANAGING UNCERTAINTY Yu Yan REUSABLE PACKAGING Alvin Dammann Leer MORE SUSTAINABLE URBAN LOGISTICS URBAN LOGISTICS – NEW CUSTOMER-CENTRIC MODELS Bernhard Bukovc THE POST OFFICE IN THE SMART CITY Prof John Trimble TRULY SUSTAINABLE DISRUPTION IN THE LAST MILE Alberto Pereira A SUSTAINABLE FUTURE FOR LAST-MILE DELIVERIES Angela Hultberg REGULATION TO UNDERPIN BUSINESS SUSTAINABILITY REGULATORY OPTIONS FOR UNIVERSAL SERVICE OBLIGATIONS (USO) FOR THE SECTOR IN 2030 Ian Streule REFORMING THE REGULATORY FRAMEWORK FOR PARCELS AND LAST-MILE DELIVERY Cara Holmes LAST-MILE REGULATION – FRIEND OR FOE? Graeme Lee POSTSCRIPT Derek Osborn CONTRIBUTORS

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Author Information

Derek Osborn is an enthusiastic, innovative and inspiring business coach, speaker, management trainer, forum organiser and workshop facilitator. Through his company, Whatnext4u, he works all over the world, especially in Europe, the Middle East, Africa, Asia and the Pacific – focusing on postal business strategy, investing in people (human resources), innovation and fresh thinking, developing future leaders, stakeholder engagement, and supporting those who are leading change – all with the main objective of ensuring a more sustainable future for everyone. He has wide experience and knowledge of the postal business, with 23 years in senior management in Royal Mail in the UK and now over 24 years working internationally across the postal industry. He is passionate about creating opportunities and platforms for collaboration to share knowledge and ideas and benchmark best practice so as to promote the industry externally, develop capability, encourage learning and foster innovation. Derek has coached many people and organisations, including governments, national postal operators and other postal stakeholders, working with them to formulate innovative strategies, improve operations and efficiency, develop greater customer orientation, strengthen people engagement, and to lead change and transformation. He specialises in devising and delivering bespoke senior executive programmes, roundtables, regional postal business forums and benchmarking workshops. He has designed and facilitated strategy-development workshops, using books like this and previous ones as texts to help focus thinking and trigger productive discussions. Previously, he co-edited three volumes of ‘The Future is in the Post’, and edited three volumes of ‘Reinventing the Post’ and the first volume of ‘Exploring New Frontiers’. He can be contacted at derekosborn@whatnext4u.com.

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