Overview

Voice communication continues to play a defining role wherever work depends on coordination, authority and continuity. Enterprise telephony provides the structure that allows calls to follow known paths, responsibilities to remain visible and communication to stay dependable under pressure. This book explains how EPABX, IP-PBX and unified communication systems are designed, deployed and sustained in such environments. The discussion builds from core principles such as numbering, routing and trunking, and moves into integration, governance and service responsibility. Technical ideas are presented in a way that supports learning without assuming prior specialisation. Field based cases show how organisations introduce IP and cloud technologies while retaining stable voice foundations. Regulatory expectations, infrastructure constraints and operational support are treated as part of system design. The book functions both as a working reference for professionals and as a structured academic resource for readers seeking to understand enterprise telephony in practice.

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