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Full Product Details

Author:   W. Edwards Deming
Publisher:   McGraw-Hill Education
Imprint:   McGraw-Hill Education
Dimensions:   Width: 15.20cm , Height: 22.90cm , Length: 22.90cm
Weight:   0.454kg
ISBN:  

9781266046445

ISBN 10:   1266046445
Pages:   338
Publication Date:   27 October 2023
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand  
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Preface 1. The World Is Being Ruined by Best Efforts (Best Efforts Without Guidance Lead to Failure) 2. Quality Is Made in the Boardroom (Only Top Management Can Make the Decisions Necessary to Assure Quality) 3. By What Method? (How Can We Bring About Improvement?) 4. There Is No Such Thing as Instant Pudding (Deming’s 14 Points for Management) 5. A System Must Be Managed (People Are Part of the System) 6. There Is No Substitute for Knowledge (Information Is Not Knowledge) 7. Management Is Prediction (Statistical Thinking Is Required) 8. What Happened in Japan? Index About the Editor

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Author Information

JOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute.

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