Overview

Ensuring Civility Online: Professional Etiquette in the Virtual Workplace provides a practical approach with clear guidelines for managing behaviour in a virtual environment.In a world of increasing self-expression and self-promotion, the practice of etiquette seems absent in many everyday encounters, Additionally, the constant connectivity offered by technology has led to a decline in interpersonal communication skills including empathy, civility, and common courtesy. Despite the fact that technology has allowed for, and even promoted, the widespread growth of incivility, the main culprit behind rudeness remains human behaviour. While numerous books about incivility are available, the focus of those publications is most often on the topic of incivility and not on the means to reduce or alleviate its presence. Ensuring Civility Online: Professional Etiquette in the Virtual Workplace provides a practical approach with clear guidelines for managing behaviour in a virtual environment. The concise content will be helpful to trainers, educators, managers, employees, students, conference planners, conference attendees, and any others attempting to navigate the virtual environment in a professional manner. This book will provide you with the knowledge and tools needed to conduct yourself professionally in any virtual setting.

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9781637425435

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Reviews

Ensuring Civility Online: Professional Etiquette in the Virtual Workplace is a good book addressing civility and professional etiquette through technology and in the workplace. The content is easy to comprehend. I consider the book a good foundation for organizations to reference when needing an understanding of civility as well as adhering to when faced with issues of incivility and unprofessional etiquette. The author has done a remarkable job researching and applying the topic to the 21st-century workplace.--Dr. Raholanda White, Professor, Department of Marketing, Middle Tennessee State University, Murfreesboro, Tennessee I enjoyed reading Ensuring Civility Online: Professional Etiquette in the Virtual Workplace. I found it to be well-written, well-researched, and quite informative. I believe this book should be mandatory reading for business CEOs, all business students, and, in particular, any individual who seeks to communicate effectively and courteously with their broad consumer base.--Dr. Robert E. Grubb, Retired, Criminal Justice Professor, Johnson City, TN

Author Information

Dr. K. Virginia Hemby is a professor in the marketing department at Middle Tennessee State University. She earned a PhD in Adult Education with a concentration in Business Education from The University of Southern Mississippi. Dr. Hemby was the 2018 recipient of the John Robert Gregg Award, presented in recognition of dedication and outstanding contribution to business teachers and the profession of Business Education. She teaches undergraduate online Business Communication courses designed to assist students in acquiring skills in professional workplace writing and communicating.

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