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OverviewBenedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts. Full Product DetailsAuthor: Benedikt S. HöckmayrPublisher: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG Imprint: Springer Gabler Edition: 1st ed. 2019 Weight: 0.454kg ISBN: 9783658262020ISBN 10: 3658262028 Pages: 314 Publication Date: 18 April 2019 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Manufactured on demand  We will order this item for you from a manufactured on demand supplier. Table of ContentsObjectives of this Research.- Grounding of the Research.- Consuming and Producing Knowledge.- Advancing Design Knowledge.- Shaping a Body of Design Knowledge.- Reflections on the Research.ReviewsAuthor InformationBenedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems – Innovation & Value Creation. Tab Content 6Author Website:Countries AvailableAll regions |
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