Overview

Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For others digitalization means threats to privacy and security and a strengthening of bureaucracy.In the UK and beyond, front-line service providers and citizens have been slow to take up digital services whilst major projects have floundered. This book takes a fresh look at this vital area for public policy and practice. Informed by over ten years of original research on the 'inside' of projects to put local services on-line, the authors combine cross-disciplinary insights to provide a new social informatics perspective on digital government.Experiences in areas such as health and social care are used to illustrate the dangers of 'over-integration' when key decisions are left to system designers, as they seek to integrate information in centralized systems. The authors argue for a new 'architectural discourse' to change the way that systems are deployed, evolve, and are governed. This leads to the conclusion that increased coordination of public services in a digital economy is better achieved through federated rather than integrated services that recognize the infrastructural nature of information systems and the essential role of co-production in their future evolution

Full Product Details

Author:   Ian McLoughlin (Distinguished Professor of Management, Monash University, Australia) ,  Rob Wilson (Director, Centre for Knowledge, Innovation, Technology, and Enterprise) ,  Mike Martin (, Centre for Knowledge, Innovation, Technology and Enterprise, University of Newcastle upon Tyne, UK)
Publisher:   Oxford University Press
Imprint:   Oxford University Press
Dimensions:   Width: 15.10cm , Height: 2.10cm , Length: 22.00cm
Weight:   0.414kg
ISBN:  

9780199557721

ISBN 10:   0199557721
Pages:   234
Publication Date:   04 July 2013
Audience:   College/higher education ,  Professional and scholarly ,  Postgraduate, Research & Scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

Introduction 1: Digital Government and Public Service Innovation 2: A Social Informatics Perspective 3: Integration: Towards the Virtual Agency? 4: Joining-up Children's Services and Health 5: Identity Management, Governance, and the Citizen as Customer 6: On-line on the Front-Line: FAME 7: Co-production and Tele-care for Older People 8: Making Digital Government Work Methodological Appendix

Reviews

<br> As cost pressures increase on governments around the world, new technologies are crucial to drive efficiency and boost productivity. Advances in ICT have the potential to dramatically improve the interface between government and citizen, allowing governments to better target services, and citizens to more easily access the support they need. But if digital government is not done well, the costs may outweigh the benefits. In Digital Government at Work, McLoughlin, Wilson and Martin have shown that it is possible to place the human users of technology right where they should be--at the centre of government thinking when it comes to digital service delivery. --The Honorable John Brumby<p><br> The authors have done a superb job in illustrating the importance of taking a social informatics perspective in order to better understand the multiple dimensions of digital government and public service innovation and how digital government can be made to work more effectively in practice. With a strong and convincing analysis of rich case study descriptions, this book is a must-read for scholars, practitioners, policy makers and students interested in digital government. --Professor Miriam Lips, Chair in e-Government at Victoria University of Wellington<p><br> This is an insightful debate about the issues and opportunities of technology to improve public service outcomes. It brings together a rich mix of academic and practical research that challenges preconceptions, doing so especially from the point of view of the service user rather than the provider...it provides a fresh insight into the complexity of modern, IT-enabled public service policy delivery, showing why a more strategic view is required and why IT projects in the public sector are in practice so challenging. It advocates methods of systems analysis & delivery that allow existing infrastructure to be continually adapted to reflect changing political and social priorities. Above all, it makes a compelling case f

Author Information

Professor Ian McLoughlin is Distinguished Professor of Management and Head of the Department of Management at Monash University in Melbourne, Australia. Prior to this he was Director of the Newcastle University Business School at the University of Newcastle Upon Tyne (UK). He co-founded and directed the Newcastle Centre for Social and Business Informatics which later became University Centre for Knowledge Innovation Technology and Enterprise (KITE) - where he is now a Visiting Professor. His research interests lie in the broad area of technological and organizational change and the management of innovation. He has published widely in leading international academic journals and is author or co-author of eleven books. Dr Rob Wilson is a senior lecturer in Information Systems at Newcastle University Business School (NUBS) and Director of the University Centre for Knowledge Innovation Technology and Enterprise (KITE). He has extensive experience working on and leading public sector information system development and implementation projects. His research interests are in public service innovation and the role that information and information systems play in organizational change and inter-organizational working. He has lectured and published widely on information systems in the public sector.

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