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OverviewOver the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. Full Product DetailsAuthor: Julia Connell , John Burgess (University of Newcastle, Australia)Publisher: Taylor & Francis Ltd Imprint: Routledge Dimensions: Width: 15.60cm , Height: 1.30cm , Length: 23.40cm Weight: 0.410kg ISBN: 9780415511483ISBN 10: 0415511488 Pages: 224 Publication Date: 22 March 2012 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents1. Call Centre Characteristics 2. Call Centre Location and Job Revitalization 3. Call Centres Anywhere, Anytime, AnyplaceReviewsAuthor InformationConnell, Julia; Burgess, John Tab Content 6Author Website:Countries AvailableAll regions |
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