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OverviewFull Product DetailsAuthor: Peter Middleton , John SeddonPublisher: Triarchy Press Imprint: Triarchy Press Dimensions: Width: 15.20cm , Height: 0.70cm , Length: 22.90cm Weight: 0.186kg ISBN: 9780956263162ISBN 10: 095626316 Pages: 132 Publication Date: 09 March 2010 Audience: Professional and scholarly , College/higher education , Professional and scholarly , Professional & Vocational , Further / Higher Education Format: Paperback Publisher's Status: Active Availability: Out of print, replaced by POD  We will order this item for you from a manufatured on demand supplier. Table of ContentsReviewsAuthor InformationPeter Middleton is Senior Lecturer at Queen's University Belfast and an acknowledged specialist in service and software quality. Winner of the North American Shingo Prize for Applied Research Excellence in 2007, he has worked with organisations like Hewlett-Packard, Northrop Grumman, Software Productivity Consortium, IBM, Tata Information Systems and the Delta Institute, Copenhagen. John Seddon trained as an occupational psychologist and is known around the world for his pioneering work on change in public and private sector organisations. He translated and adapted the Toyota Production System (TPS) for use by service organisations. He is also known as an informed and controversial critic of management fads and much of the theory that has underpinned public sector reform. He is a leading advocate of Systems Thinking in business and the public sector and a widely published author who lectures at seminars, conferences and universities around the world. He is Managing Director of Vanguard Ltd, a consultancy specialising in organisational change, and a Visiting Professor at Cardiff and Derby Universities. Tab Content 6Author Website:Countries AvailableAll regions |
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