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OverviewThe organizational change of banks into cashless banking is becoming quite common. Technological development, competition and changing attitudes of customers towards cash services offered force banks to shift their activity towards advice based approach. However, when changing to cashless activity banks undertake a change which directly impacts on their customers. The focus of this study is to contribute for better understanding of beneficiary customers' expectations of banks going over to cashless activity. The beneficiary customers of Nordea bank have been studied. The results have shown that customers react positively to limitation of hours for cash services. On the other hand they require information at least one month before the change is implemented. A large part of the customers would like to receive information via conventional way such as letter rather than via e-mail. With regard to the complete transformation of the bank into cashless activity, customers reacted mainly negative. However, a very small part of beneficiary customers would be affected by this change to the extent where they would consider changing bank. Full Product DetailsAuthor: Fatima AlinviPublisher: VDM Verlag Dr. Muller Aktiengesellschaft & Co. KG Imprint: VDM Verlag Dr. Muller Aktiengesellschaft & Co. KG Dimensions: Width: 22.90cm , Height: 0.60cm , Length: 15.20cm Weight: 0.165kg ISBN: 9783639275117ISBN 10: 363927511 Pages: 104 Publication Date: 09 July 2010 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |