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OverviewThis acclaimed manual will help to build a customer service orientation in any library by working through the issues and outlining the necessary steps. Walters targets all the essential issues, including identifying the barriers to good customer service, characteristics of good customer service, training, incentives, and how to go about changing the culture. Full Product DetailsAuthor: Suzanne WaltersPublisher: Neal-Schuman Publishers Inc Imprint: Neal-Schuman Publishers Inc Volume: No. 41 Dimensions: Width: 21.60cm , Height: 0.80cm , Length: 27.90cm Weight: 0.358kg ISBN: 9781555701376ISBN 10: 155570137 Pages: 150 Publication Date: 31 December 1992 Audience: College/higher education , Professional and scholarly , Postgraduate, Research & Scholarly , Professional & Vocational Format: Paperback Publisher's Status: Out of Print Availability: Awaiting stock  Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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