Overview

If your organization's goal is to create a lasting service culture...you're going to love Customer Love! Mac Anderson has compiled a fantastic book filled with unforgettable true stories about individuals and companies who have wowed their customers and turned them into raving fans! In Customer Love. great stories about great service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this book with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember if you do something good for one customer, they'll tell 100 other people. Buy this book and get the creative juices flowing; and hopefully, inspire you and your team to start your own collection of customer love stories.

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Mac Anderson is the founder of Simple Truths and Successories, the leader in creating products for employee motivation and recognition. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country's largest manufacturer of prepared salads. Derek Shetterly has worked extensively as an on-air radio talent, voice-over actor, and audiobook narrator. A graduate of Southern Illinois University at Carbondale with a BA in radio and television, he lives in Oregon.

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