Customer Behaviour in eCommerce: Case Studies from the Online Grocery Market

Author:   Šárka Zapletalová ,  Halina Starzyczná
Publisher:   Springer International Publishing AG
Edition:   1st ed. 2023
ISBN:  

9783031235733


Pages:   108
Publication Date:   12 February 2023
Format:   Paperback
Availability:   Manufactured on demand   Availability explained
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Customer Behaviour in eCommerce: Case Studies from the Online Grocery Market


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Overview

Online shopping is undergoing significant changes around the globe, evolving in the food and non-food segments alike. Representing a vital distribution channel that reaches countless customers, sales from online shopping have long-since exceeded USD 1000 billion per year and are growing steadily. This book is intended for general readers and professionals interested in companies’ strategic orientation in connection with their online format and building and strengthening customer loyalty. In this regard, their business strategies are not considered in their full scope and complexity; instead, the book focuses more narrowly on the relationship between business strategy, buying behavior and customer loyalty.

Full Product Details

Author:   Šárka Zapletalová ,  Halina Starzyczná
Publisher:   Springer International Publishing AG
Imprint:   Springer International Publishing AG
Edition:   1st ed. 2023
Weight:   0.203kg
ISBN:  

9783031235733


ISBN 10:   3031235738
Pages:   108
Publication Date:   12 February 2023
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

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Šárka Zapletalová is Associate Professor at the Department of Business Economics and Management, School of Business Administration in Karviná, Silesian University in Opava (Czech Republic). She is the author of several professional publications and scholarly articles.Halina Starzyczná is Associate Professor at the Department of Business Economics and Management, School of Business Administration in Karviná, Silesian University in Opava (Czech Republic). Her teaching and research interests focus on retail enterprises, management, and marketing of retail enterprises and concept CRM.

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