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OverviewFull Product DetailsAuthor: Kathleen Fearn-Banks (University of Washington, USA) , Kathleen Fearn-Banks (University of Washington) , Kathleen Fearn-Banks , Kathleen Fearn-BanksPublisher: Taylor & Francis Ltd Imprint: Routledge Edition: 5th edition Dimensions: Width: 15.20cm , Height: 2.30cm , Length: 22.90cm Weight: 0.608kg ISBN: 9781138923744ISBN 10: 1138923745 Pages: 424 Publication Date: 04 August 2016 Audience: College/higher education , Professional and scholarly , Tertiary & Higher Education , Professional & Vocational Replaced By: 9780367894450 Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents"1 Crisis Communications Today 2 Crisis Communications Theory 3 Communications to Prevent Crises 4 Communications When the Crisis Strikes 5 Social Media and Crisis Communications 6 ""Textbook"" Crises 7 Culture Crises --Domestic 8 Culture Crises: Foreign and International 9 Environmental Crisis 10 Natural Disasters 11 Transportation Crises 12 Product Failure and Product Tampering 13 Death and Injury 14 The Crisis Communications Plan Appendices: Generic Crisis Communications Plan for a Large Company Crisis Communications Plan for Seattle’s Union Gospel Mission Crisis Communications Plan for a Fictitious Small Business"ReviewsCrisis Communications provides a useful text for undergraduates new to the crisis field. Fearn-Banks has supplemented groundbreaking early case studies such as Johnson & Johnson's Tylenol case with defining crisis cases such as Columbine and Katrina and more timely studies such as the international Ebola outbreak and racial crises in the United States. - Dr. Barbara S. Gainey, School of Communication & Media, Kennesaw State University Crisis Communications: A Casebook Approach integrates the array of concepts necessary for effective crisis response and management: the external and the internal; the organizational and the interpersonal; the strategic and the relational. I use Crisis Communications in my courses because it applies theory to practice, and teaches crisis thinking, not just crisis management. - Dr. Brian Smith, Brian Lamb School of Communication, Purdue University Crisis Communications has become a well-recognized and leading textbook across Europe as well, which provides an engaging and up-to-date overview of the practice of this fascinating field. The book is a valuable resource for both students and practitioners who wish to explore and understand crisis communication from a practical and professional perspective through insightful and thought-provoking case studies. - Dr. Gyorgy Szondi, Leeds Beckett University, UK and International Business School, Hungary Crisis Communications provides a useful text for undergraduates new to the crisis field. Fearn-Banks has supplemented groundbreaking early case studies such as Johnson & Johnson's Tylenol case with defining crisis cases such as Columbine and Katrina and more timely studies such as the international Ebola outbreak and racial crises in the United States. - Dr. Barbara S. Gainey, School of Communication & Media, Kennesaw State University Crisis Communications: A Casebook Approach integrates the array of concepts necessary for effective crisis response and management: the external and the internal; the organizational and the interpersonal; the strategic and the relational. I use Crisis Communications in my courses because it applies theory to practice, and teaches crisis thinking, not just crisis management. - Dr. Brian Smith, Brian Lamb School of Communication, Purdue University Crisis Communications has become a well-recognized and leading textbook across Europe as well, which provides an engaging and up-to-date overview of the practice of this fascinating field. The book is a valuable resource for both students and practitioners who wish to explore and understand crisis communication from a practical and professional perspective through insightful and thought-provoking case studies. - Dr. Gyorgy Szondi, Leeds Beckett University, UK and International Business School, Hungary Author InformationKathleen Fearn-Banks is Professor of Communication in the Department of Communication at the University of Washington. Tab Content 6Author Website:Countries AvailableAll regions |
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