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Author:   H. James Harrington
Publisher:   Taylor & Francis Ltd
Imprint:   CRC Press
Weight:   0.453kg
ISBN:  

9781138353695

ISBN 10:   1138353698
Pages:   256
Publication Date:   07 November 2018
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Chapter 1 Phase I. Creation—Process Grouping 1: Opportunity Identification Chapter 2 Process Grouping 2: Opportunity Development Chapter 3 Process Grouping 3: Value Proposition Chapter 4 Process Grouping 4: Concept Validation Chapter 5 Phase II. Preparation and Production. Process Grouping 5: Business Case Analysis Chapter 6 Process Grouping 6: Resource Management Chapter 7 Process Grouping 7: Documentation Chapter 8 Process Grouping 8: Production Chapter 9 Phase III. Delivery. Process Grouping 9: Marketing, Sales, and Delivery Chapter 10 Process Grouping 10: After-Sales Services Chapter 11 Process Grouping 11: Performance Analysis Chapter 12 Process Grouping 12: Transformation

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Author Information

"Dr. H. James Harrington is the International Quality Advisor for Ernst & Young and Chairman of the Board of Emergence Technology Ltd., a high tech software manufacturer and developer. He also serves on the Board of Directors of a number of national and international companies. Dr. Harrington is past Chairman and past President of the prestigious International Academy for Quality and of the American Society for Quality control. He is an ""A"" level member of ISO's T.C. 176 that wrote the ISO 9000 Quality System standards and T.C. 207 that wrote the ISO 14000 environmental standards. He is a member of the Board of Directors of the 14000 Environmental Management Foundation. Since joining Ernst & Young, Dr. Harrington has divided his time between working with executives to develop and implement performance improvement plans, and developing new approaches to performance improvement. As a member of the National office he has been directing his efforts to using new, creative approaches to keep Ernst & Young at the leading edge in the quality consulting field."

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