Overview

This introductory book is a basic review of reference services in public libraries. It includes tips on locating resources in both print and online formats, makes suggestions for purchases and maintenance of the reference collection, reviews the ethical aspects of providing information to all patrons, and provides information on how to join a network of reference librarians who can assist you when you cannot find an answer. A basic explanation of reference services for those with little formal LIS training working in small rural libraries or others who have been working in other areas and wish to brush up on their skills, this author provides an introduction to reference services including search strategies.

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9781591584636

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Reviews

<p> Author Charlotte Ford's clear writing style and obvious reference know-how results in an easy-to-read introduction to the art of providing assistance to your library users. . . . Ford has put together a clearly written, thoughtful guide that provides logical, sound reasoning to direct your approach to learning about reference work. Although aimed at beginners, its reading can serve as a gentle reminder of good practice that benefits all of us involved in reference service. -<p>Collection Management

[A] complete guidebook for librarians in keeping and maintaining a reference collection. Focusing on using resources to find the best and most efficient books on every subject, and information on finding the answer when it continues to elude ones search, Crash Course in Reference is a top pick for any librarian trying to make their collection the best possible. -Midwest Book Review/Library Book Watch

Author Information

Charlotte Ford is an Assistant Professor in the School of Library and Information Science at San Jose State University. She holds a BA degree from Earlham College and a MLS and PhD from Indiana University. She has reference library experience in Bogota, Colombia and Birmingham-Southern College in Birmingham, Alabama.

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