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OverviewThis is a book written by those at the sharp end of leisure service contract management. The lessons that can be learned from it are of value to everyone involved in, or studying, all forms of contract management. Readers will be able to benefit from examples of best, and worst, practice. The book will be especially valuable for clients, contractors, and students, directors and consultants. Full Product DetailsAuthor: Philip Sayers , P. SayersPublisher: Taylor & Francis Ltd Imprint: Spon Press Edition: annotated edition Dimensions: Width: 15.60cm , Height: 2.50cm , Length: 23.40cm Weight: 0.566kg ISBN: 9780419224402ISBN 10: 0419224408 Pages: 280 Publication Date: 22 May 1997 Audience: College/higher education , General/trade , Tertiary & Higher Education , General Format: Hardback Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsPreface, Acknowledgements, ILAM, List of contributors, 1 The contract climate, 2 A first time tender, 3 Contract planning, 4 Process and personalities, 5 Managing specifications, 6 Business plans, 7 Tender evaluation, 8 Performance measurement, 9 Customer satisfaction, 10 Conflict and collapse, 11 Divorce, 12 Picking up the pieces, 13 Profitable management, 14 Market orientation, 15 Peace in a partnership, Appendix A: List of addresses, Appendix B: Outline of a tender, Appendix C: Glossary of terms used, IndexReviewsAuthor InformationPhilip Sayers, P. Sayers Tab Content 6Author Website:Countries AvailableAll regions |