Overview

Designed to provide new professional callcenter managers with a methodology for managing their callcenter in an easily understood, step by step manner.

Full Product Details

Author:   Jon Anton ,  Debra Perkins
Publisher:   Purdue University Press
Imprint:   Purdue University Press
Dimensions:   Width: 21.60cm , Height: 0.90cm , Length: 27.90cm
Weight:   0.367kg
ISBN:  

9781557531124

ISBN 10:   1557531129
Pages:   100
Publication Date:   30 April 2007
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   Temporarily unavailable  
The supplier advises that this item is temporarily unavailable. It will be ordered for you and placed on backorder. Once it does come back in stock, we will ship it out to you.

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Author Information

Jon Anton specializes in enhancing customer service strategy through inbound call centers and teleweb centers using the latest telecommunications and computer technology. He has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers. Dr. Anton is the author of 48 papers and 5 books on customer service and call center methods; and in 1996, Call Center Magazine selecting him as an Original Pioneer of the emerging call center industry.

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