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Overview"Mary Beth works as a customer service representative, answering calls made to a giant corporation's 1-800 number. You know, the kind of calls you make when you're having a problem with your bill or your service... never when you're feeling happy, calm, or patient. She talks to an average of 30-40 people a day, and she brings us the highlights, the lowlights, the mundane moments, and all the names they call her... most commonly, for some reason, ""Brenda."" Lots of call logs are interspersed with more in-depth treatises on creepers, her customer survey responses, some common themes in inappropriate things customers say, and a customer service bingo board. A fascinating and good-humored peek behind the scenes of a job most of us only see the other side of." Full Product DetailsAuthor: Mary Beth VanderswanPublisher: Microcosm Publishing Imprint: Microcosm Publishing Dimensions: Width: 13.70cm , Height: 1.00cm , Length: 21.10cm Weight: 0.113kg ISBN: 9781648410550ISBN 10: 1648410553 Pages: 44 Publication Date: 23 April 2021 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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