Overview

A comprehensive and indispensable resource that delves deep into the core aspects of business operations and management. With its extensive coverage of essential topics and practical insights, this volume provides readers with a wealth of knowledge to excel in various business environments. Spanning over 522 pages, this volume is a valuable addition to a 5-volume series, each focusing on different facets of business and leadership. In this volume, readers will explore critical business areas including business operations, business continuity, business performance, business systems, corporate social responsibility, customer service, meetings, resource management, operational & strategic planning, and supply chains. Designed to cater to a wide range of audiences, the volume serves as both a textbook and a comprehensive reference book. It proves equally beneficial for students, teachers, and managers, enabling them to gain a deep understanding of the principles and practices that drive successful businesses. The book's versatility extends beyond academic settings, making it equally suitable for vocational education and workplace trainings. Whether you're a seasoned professional seeking to enhance your leadership skills or an aspiring entrepreneur aiming to establish a successful venture, this volume provides the tools and insights necessary to thrive in today's dynamic business landscape. Packed with real-world strategies and practical tips, the book empowers readers to develop their business management acumen.

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Zaheer Siddiqui is an accomplished professional with over 35 years of experience that spans various roles and levels of responsibility, from grassroots to CEO positions. With a master's degree in economics, an MBA, and an MS in computer science, Zaheer has a strong foundation in both business and technology. He has also attained Diploma of Vocational Education and Diploma of Training Design & Development. In addition to his formal qualifications, Zaheer has also accumulated an impressive lifelong learning portfolio that includes hundreds of vocational and applied courses from various institutions. This breadth of knowledge and experience allows Zaheer to bring a unique perspective to any project or endeavour he undertakes, making him a valuable asset. He assisted several organisations in improving their market presence and sustainability. Drawing upon a wealth of experience in business and leadership, Zaheer has expertly contextualized this volume to the Australian Vocational Education sector. His strong grasp of the BSB training package has enabled him to create a resource that is equally valuable to trainers, students, team leaders, and managers. Through careful consideration of the needs and expectations of each group, Zaheer has crafted a comprehensive guide that is both informative and accessible. Dr. Sathyapriya Govindarajulu is a highly accomplished academic and researcher, possessing an impressive educational background that includes a PhD in Finance, an MBA, and a Post-Doctoral Researcher position at Charles Darwin University. In addition to her academic achievements, she is a lecturer at Central Queensland University and has gained significant experience working in the VET sector. Her post-doctoral research work has received grant funding from the ACSDRI, highlighting the importance of her research in advancing the field of finance. Moreover, Dr. Sathya is actively involved in academia and currently supervises students in organisational leadership as a co-supervisor. Dr. Sathya's contributions to the field of finance include two published papers in international journals, three papers in national journals, and a book. She has presented her research at more than ten conferences, including the Latrobe University in Melbourne. Her research article on financial inclusion won the Best Paper Award at Finance Track in India.

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