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Considerably, respectively, I assume that if these service employees' managers can build kindly working environment, e.g. manager individual attitude and behavior can let their employees to feel happy to work together in their teams. Then, the managers' kindly as enthusiastic behaviors or attitudes will let every employee more positive encouragement of service attitude to serve their clients in their teams. Then, the client complaining number will be possible reduced, even none of any complains. Hence, building kindly relationship between managers and employees will raise excellent service performance to any organization service nature employees.Can bonus method encourage service performance to be raised ? In service job nature of bonus method can also raise employees' overall productivities or service performance. For example, when employees got a provisional bonus before the start of the workweek, but were warned that they would lose it on payday, unless they achieve the productivities or excellent service performance norm, they worked more productivities or let many clients to satisfy their service performance. Hence, managers can achieve bonus plan to compensate any excellent productivity or excellent services to them. Then, they can let clients to feel their service performance more satisfactory than employees of a control group who were merely given the standard promise to receive a bonus upon achieving the norm.

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9781695613003

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