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OverviewSuccessfully embedding change is one of the biggest challenges faced by organisations. This publication explores what is meant by organisational culture, looks at the challenges faced by those trying to embed IT Service Management change, and proposes the adoption of a new and innovative framework which provides a portfolio approach. The framework can be used for strategic, tactical and operational change of all sizes and complexity, and covers: what the challenges are; the framework - what is trying to be accomplished; the portfolio approach; commitment; expectations; building momentum and application. (Based on research by Dr Stephanie Bertels, Lisa Papania and Daniel Papania for the Network for Business Sustainability (www.nbs.net)) Full Product DetailsAuthor: Karen Ferris , itSMF - the IT Service Management ForumPublisher: TSO Imprint: TSO ISBN: 9780117081680ISBN 10: 011708168 Pages: 196 Publication Date: 29 November 2012 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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![Balanced diversity: a portfolio approach to organizational change [PDF]](http://erudite-product-images.s3.ap-southeast-2.amazonaws.com/original/978/011/708/9780117081680.jpg "Balanced diversity: a portfolio approach to organizational change [PDF]")
