Avoir des clients heureux et les fideliser
Author:   Andre Bleus
Publisher:   Le Lys Bleu
ISBN:  

9791037729415


Pages:   152
Publication Date:   26 April 2021
Format:   Paperback
Availability:   In stock   Availability explained
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Avoir des clients heureux et les fideliser


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Overview

Avoir des clients heureux et les fideliser est un ouvrage qui bouscule certaines idees et pratiques sur le commerce, tout en remettant l'humain au centre de la relation commerciale. Ici, l'auteur demontre comment le sourire, le respect et l'empathie envers un client sont des armes essentielles qui fidelisent celui-ci. Il passe egalement en revue quelques dilemmes de notre quotidien de commercant: l'accueil, dans son ensemble, la qualite du service et l'agencement de notre point de vente.

Full Product Details

Author:   Andre Bleus
Publisher:   Le Lys Bleu
Imprint:   Le Lys Bleu
Dimensions:   Width: 14.80cm , Height: 0.80cm , Length: 21.00cm
Weight:   0.191kg
ISBN:  

9791037729415


Pages:   152
Publication Date:   26 April 2021
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Active
Availability:   In stock   Availability explained
We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately.
Language:   French

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